Job Description

Job Title: Retail Store Manager 

Written: 06/06/2001
Revised: 06/27/2019

Reports to: CEO


Responsible for the day-to-day operations of the Second Blessing Store along with managing store staff and store
volunteers. Will work to maintain a high level of customer and staff satisfaction. Establish sales and profitability
goals. Make sure that the store operations are running effectively, efficiently and develop plans for growth.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

1. Prepare and recommend goals and objectives for the store consistent with WHAM policies and practices.
2. Responsible for the training and assignment of store volunteers and staff.
3. Responsible for the accuracy of sales data and timely opening and closing procedures.
4. Responsible for meeting monthly sales targets
5. Implements and monitors pricing, stocking and inventory. This includes the disposal of excess and stale
dated inventory items.
6. Maintain outstanding store conditions and visual merchandising based on current customer trends.
7. Propose innovative ideas for advertising and programs to increase customers and store traffic.
8. Responsible for reports required by agencies and foundations for some volunteers.
9. Conduct performance reviews for staff.
10. Deal with issues that arise from staff or customers.
11. Network with other stores and organizations
12. Review monthly and year-to-date statistics and goals of the store’s performance.
13. Participates in planning and executing the budget for the store.
14. Organizing staff work schedules and assigning duties.
15. Enforce established policies.


1. Strong customer management skills
2. Strong organizational skills
3. Excellent communication proficiency and interpersonal skills
4. Ethical Conduct.
5. Leadership skills
6. Retail management
7. Financial skills
8. Computer skills

Supervisory Responsibility

Warehouse Supervisor
Store Volunteers
Floor Assistant
Clothing Coordinator

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee
frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. This position is
very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position: Tuesday through Friday, 9:00 a.m. to 6:00 p.m. Saturday, 8:00 a.m. – 5:00 p.m.

Required Education and Experience

1. At least 3 years of experience in a retail store
2. At least 2 years in a supervisory role.